Refund & Cancellation Policy
Last updated: August 13, 2026This Refund Policy forms part of our Terms of Service and applies to all Bookings with South Dust Rides SAS. Because we commit to accommodation, staff and services well in advance, cancellations cost us money — the charges below reflect that and are standard for supported multi-day cycling trips.
1. Your deposit
The 10% Deposit is non-refundable and non-transferable to another edition, except where we cancel the Trip (see section 4).
2. If you cancel
To cancel, email info@southdustrides.com. Cancellation takes effect on the date we receive your written notice. The following charges apply, based on how far before the Trip start date we receive your notice:
| Notice before Trip start date | Cancellation charge (of Total Price) |
|---|---|
| More than 70 days (before the Balance due date) | Deposit only (10%) |
| 70–43 days | 50% |
| 42–15 days | 75% |
| 14 days or fewer, or no-show | 100% (no refund) |
Any refund due is paid to your original payment method within 14 days of us approving it, net of non-recoverable card or processor fees where permitted.
3. Transferring your place
Up to 30 days before the start date, you may transfer your place to another eligible person, subject to our approval and an administration fee of USD 50. The new Participant must accept our Terms and meet all requirements (fitness, insurance). After that, transfers are at our discretion.
4. If we cancel
If we cancel a Trip — for example because the minimum number of Participants is not reached, or due to force majeure — you may choose between:
- a full refund of all amounts paid to us (including the Deposit), or
- a credit for a future edition of equivalent value.
We will notify you as early as possible and, for minimum-numbers cancellations, at least 8 weeks before the start date. Our liability for cancellation is limited to amounts you paid us; we are not responsible for other costs you may have incurred (flights, insurance, visas). We strongly recommend travel insurance that covers cancellation.
5. Changes and unused services
No refund is given for services not used (e.g., meals, stages or nights you choose not to take), for arriving late or leaving early, or for minor changes to the itinerary made for safety or operational reasons.
6. Bike rental
Bike rental is arranged with third-party providers and is not part of the Total Price. Cancelling a rental follows that provider’s own terms, not this policy.
7. Consumer rights
Nothing in this policy affects mandatory consumer-protection rights you may have under the law of Uruguay or your country of residence.